I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

I feel a rant coming on. Yes, it is time for "Joel's pet peeve". So what's my beef today? It's fast food restaurants that treat you like a second class citizen if you request water instead of a soft drink by giving you a special cup for your water. And this cup is different than the regular soft drink cup. It's always smaller than the smallest soft drink size. Continue Reading