I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading

Not that anyone should be surprised, but this story out of the Netherlands gives a glimpse into what will undoubtedly be heading towards our borders in the future. AMSTERDAM, Netherlands (AP) - A hospital in the Netherlands - the first nation to permit euthanasia - recently proposed guidelines for mercy killings of terminally ill newborns, and then made a startling revelation: It has already begun carrying out such procedures, which include administering a lethal dose... Continue Reading