I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

On Thanksgiving Day, I did what any respectable guy would do. Besides stuffing my face, I took some time to browse the sale papers for Friday's big bonanza. I found the usual suspects. Circuit City, Comp USA, Best Buy and Ultimate Electronics. Even Target's ad got a once over from me. Many of the bargains looked quite appealing, but there was no way in the world I was going to get up at 5:30 am... Continue Reading