I boarded my flight from Dallas to return to Denver yesterday morning, hungry and certain that my first class seat would get me some sort of meal. As I boarded the plane, I asked the flight attendant if there would be food service. He informed me that there would not be and I quietly expressed my disappointment. I didn't really ASK for food, but I did make it known that I was hungry. Continue Reading

I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely good experience on United a couple days ago and wanted to share it with you. I was traveling to Los Angeles with Joel Ownby and Tim Prince, en route to Yanik Silver's Internet Underground conference in Los Angeles. The three of us board the 737... Continue Reading