I boarded my flight from Dallas to return to Denver yesterday morning, hungry and certain that my first class seat would get me some sort of meal. As I boarded the plane, I asked the flight attendant if there would be food service. He informed me that there would not be and I quietly expressed my disappointment. I didn't really ASK for food, but I did make it known that I was hungry. Continue Reading

I've been blogging since 2003. That seems like an eternity in Internet years! If you aren't blogging yet, you are missing out on a KEY component of your Internet business and online presence. The thing is, many people are totally and completely intimidated by the thought of blogging. You may even be reading this and thinking, "I'm too embarrassed to tell Joel that I don't even know what a blog is!" Don't sweat it. You... Continue Reading

I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely good experience on United a couple days ago and wanted to share it with you. I was traveling to Los Angeles with Joel Ownby and Tim Prince, en route to Yanik Silver's Internet Underground conference in Los Angeles. The three of us board the 737... Continue Reading

I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading