I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading

Last week, I wrote how my World of Warcraft account was compromised over a wireless network while at a hotel in Washington, D.C. My entire account was emptied of my hard-earned gold and loot. I was left without anything. I wrote to the support team at Blizzard with complete details of my account and what had happened. They wrote me back telling me that my case would be escalated to the investigation team, and that... Continue Reading

I love my Treo 650. It is the coolest phone/PDA/camera/toy I have ever owned. But I am a bit ticked off today. The receiver portion of the phone went pffft today. I can call people and talk to them, but I can not hear them talk to me. Makes for a very uninteresting conversation. Anyhow, since it is past the 30-day warranty, the only way to get the phone replaced is to have Cingular send... Continue Reading

This has been one crazy week. We run three web servers on a T1 line. This week, every single one of them crashed, a couple of them more than once. I've seen a power supply blow and begin smoking. I've had a motherboard go bad. I've got two hard drives that are failing. It has been an insane week for web servers. When WorldVillage.com failed this week (ie: smoking power supply), I decided it was... Continue Reading

What a great day to be an American! I want to personally say "thank you" to those of you who are veterans or are currently serving in our bold and proud armed services. I don't take my freedom lightly and am grateful for those who have sacrificed much for so many. As I was driving down I-35 today, there was a uniformed gentleman on the overpass at 15th street, waving an American flag and... Continue Reading