I love it when academics launch studies of the entrepreneurial world. Sometimes, they come up with truly valuable and fascinating information. I can't think of any off-hand, but I'm sure they must do sometimes. More usually though, the buffoons claim that their observations have discovered something truly amazing and revolutionary... something that those of us who were actually doing it knew all along. While the prof. is getting another publication and a nomination for a... Continue Reading

Does American Airlines have good customer service? Once again, I find myself on the "I can't believe this is happening" end of a telephone conversation with a customer service rep. Here's the story. I had booked a flight using reward miles to fly someone from Dallas to Denver in a couple weeks. As it turns out, he is going to drive here a few days early and won't require the initial leg of the flight... Continue Reading

Here's a hot tip... Actually, TWO hot tips! First... If you want your website to have lots and lots of traffic, you need... links. Okay, that didn't sound so hot, did it? But it is hot, because so many people ignore it. I'm not talking about incoming links. Everyone remembers that they have to work their fingers to the bone to get those. I'm talking about outgoing links. Continue Reading

It's been just over a year since I first discussed my experiences with Arbonne, the multi-level marketing skin-care company. Since that time, over 600 comments have been posted to that single entry! Diehard Arbonne supporters and vehement detractors have enjoyed spirited discussion and debate via my blog. Isn't the Internet great? My take on the company remains the same. They have good product, albeit overpriced... and an unfair Internet marketing model that favors those who... Continue Reading

And now, the continuing saga of the T-Mobile Sidekick, as featured in yesterday's entry. So my Sidekick finally activates around noon today. Around 2 pm, my phone number is ported from Sprint. All is well and good. (except dealing with Sprint.. but I'll save that rant for another time...) I am able to surf the web and received a couple calls. However, I immediately noticed that the "e" key sticks a bit. Sometimes it works... Continue Reading