There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do not apply. I encountered Mr. Latter attending to the United Skycap station in LAX today. My associates and I bring our bags to the guy and we go through the regular procedure. "What is your destination?", "Show me your identification" and "How many bags will... Continue Reading

I make no secret of it. I am a 43-year old man who loves playing computer and video games. And why not? I was a teenage when Space Invaders, Asteroids and Centipede took over the arcades. I was sixteen when I bought my first computer, a TRS-80. It was great for primitive gaming. And I've got a great collection of old computer software in a special room in my basement. Perhaps I'll do a video... Continue Reading

I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

Each of us has an artist within. Whether you are classically trained or barely able to draw a stick person, both young and old enjoy creating something from nothing. Art.com has a fun tool that allows you to create your own work of art on the web. The Artpad is a simple flash program that allows your inner Picasso to come forth. Check out My Masterpiece. Once you are done marveling at my work, click... Continue Reading

Here's a site that grabs you by your psyche, tosses you about like an emotional spin washer and causes you to marvel at the tremendous pain in the world. The site is called Post Secret. What is it, you ask? Imagine your deepest, darkest secret. Imagine that you couldn't tell a soul. But what if you could create an image on a postcard and anonymously mail it to a web site where your secret could... Continue Reading

I am sick to my stomach after reading this story about some High School punks sexually abusing a 16-year old disabled girl while other students stood by and watched. Rather than rehash the incredibly disgusting story (and the castrated administrators and teachers who have NO business being in the educational system), I want to address the real problem. Our society has not only become to permissive, but corporations and many leaders are now endorsing immoral... Continue Reading

The Incredibles is Disney/Pixars' latest cash cow. Can these people do no wrong? Pixar has animated toys, bugs, monsters and fish. But one realm they had not covered to date was people. The wait is over. I took the kids to see The Incredibles yesterday and we all thoroughly enjoyed it. The Incredibles is a story of super heroes who have been exiled by the government and the people, due to ever-increasing litigation incurred as... Continue Reading