I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

I did it. I bit the bullet and picked up an iPhone. I've been a faithful Treo 650 user for two years, but the buzz regarding Apple's new device won me over. So I ponied up $599 + shipping and tax to get one of these puppies in my hands, though I was unsure of what I would find once I actually got to try it out for myself. I may now render the verdict... Continue Reading

In every industry, there's a powerbroker in the background - an advisor who is known to just a handful of people, but who helps build empires for the top "stars" who are household names. I recently discovered Janet Switzer. For the last 16 years, Janet has been quietly creating empire-building campaigns, products, promotions, deals and distribution for many of the biggest celebrity experts you've heard of. Jay Abraham... Mark Victor Hansen... Chicken Soup for the... Continue Reading

Lara Croft is back. And this time she means business. Back in the late nineties, Lara Croft came on the scene in the game Tomb Raider. A female "Indiana Jones"-style character, Lara spelunked tombs in ancient ruins of Rome, Mexico, Egypt and Atlantis, fighting off creatures and bad guys while on the hunt for priceless artifacts and treasure. Rather than just shooting to kill stuff, Tomb Raider challenged the player mentally with a series of... Continue Reading

If you have followed my blog at all, you know that I am a long-time Tivo user. I have been a subscriber for approximately five years, making me an early adopter. Tivo has been going through the ringer lately and it looks like they have just made a deal that is going to seal their fate as a household brand. Today, Tivo announced that they will be creating a custom-built digital video recorder for Comcast... Continue Reading

After the somewhat scathing replies I got regarding my review of the Christian film, Gone, I am somewhat reluctant to step up to the plate again. Regardless (or irregardless if you want to annoy people), I will now attempt to convey my thoughts on a film I viewed today. Six: The Mark Unleashed is a futuristic end-times thriller focusing on the coming one-world government and the ubiquitous "mark of the beast" which must be taken... Continue Reading

A new poll shows President Bush dominating Democratic Presidential candidate John F. Kerry with an 80% to 20% lead. This poll, conducted on Sunday, May 30th, interviewed particpants face to face and asked the following questions. 1) If the election were held today, who would you vote for, President Bush or John Kerry? 80% of respondents noted their vote would go for President Bush. 2) Are you happy with President Bush's job performance? Again, 80... Continue Reading

As the World Wide Web enters its second decade of existence, .com has become a ubiquitous surname. From the obvious pets.com and business.com to the unique sendmeadollar.com and hollywoodjesus.com, it is clear that .com has become King of the domain roost. .net and .org have been around almost as long, but they are like the red-headed stepchildren at K-Mart. (No offense to red-headed kids, but all offense meant to K-Mart.) .net was initially intended for... Continue Reading

Here is the big news from the Comm household. As many of you may know, we homeschool our two children, Z and J. One of the subjects the children are learning is American History (without the revisionism perpetrated by the National Education Association). We have decided to take our homeschool on the road in order to give the kids a hands-on experience with our Nation's great heritage. To that end, we are taking a one-month... Continue Reading