I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

Happy New Year! It's officially 2008, and you know what that means. It means I'll probably mess up a bunch of checks by writing 2007 as I get used to the idea of the new number! But it also means the holidays are over. Time to get back to work. It's a good thing I enjoy my work! How about you? Maybe you've bought revenue-generating training material and software but you aren't using it. Is... Continue Reading

Take a look at your calendar. You probably have it marked up with important dates. Many calendar manufacturers do us a favor by including holidays and other special days preprinted for convenience. Christmas New Years Day Valentine's Day President's Day Groundhog Day Yes, they take time to remind us of the furry little rodent that somehow is able to predict the weather every February 2nd. Whatever. Now, I don't suppose the calendar's will ever come... Continue Reading

Deck the Halls with boughs of holly... Jingle bells, jingle bells, jingle all the way... Frosty the Snowman, was a jolly happy soul... You'd better not pout, you'd better not cry... You get the idea! Christmas is coming! And you can spice up your AdSense blocks with a little holiday cheer using their "themed ads". Want to know how? Continue Reading

As an AdSense publisher, one day can be much like another. Each day, you update your content, check your stats and make sure that your traffic is flowing freely. With users coming, clicking and giving you income all day every day, it can be very easy to forget which day, week or even season it is. That’s a waste of an opportunity. It’s also not true that Internet time is separate from real time. You... Continue Reading

It doesn't always feel like Christmas in Oklahoma. The temperature on Christmas Eve peeked at 58 degrees. There is no snow on the ground. It's a far cry from my childhood in the freezing Chicago lakefront suburbs. And yet, Christmas really has very little to do with snow. It has little to do with jingle bells. And it has little to do with the materialism which drives our economy at this time of year. Continue Reading

In spite of the increasingly hostile environment by the hyper-sensitive political correctness mob, Christmas is ALIVE and well in America and around the world. Place aside the insanity of not allowing children to eat red and green M&Ms at school. Forget the silliness of removing manger scenes from public places. And disregard the bizarre attitudes of department stores and other merchants that feel it unsafe to wish anyone anything but "Happy Holidays". Jesus Christ was... Continue Reading

After the somewhat scathing replies I got regarding my review of the Christian film, Gone, I am somewhat reluctant to step up to the plate again. Regardless (or irregardless if you want to annoy people), I will now attempt to convey my thoughts on a film I viewed today. Six: The Mark Unleashed is a futuristic end-times thriller focusing on the coming one-world government and the ubiquitous "mark of the beast" which must be taken... Continue Reading