I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely good experience on United a couple days ago and wanted to share it with you. I was traveling to Los Angeles with Joel Ownby and Tim Prince, en route to Yanik Silver's Internet Underground conference in Los Angeles. The three of us board the 737... Continue Reading

I've got a pretty colorful past. I got my first job when I was fourteen-years old, working behind the counter of a fast-food restaurant at Northbrook Court shopping mall in Northbrook, Illinois. After all, I needed to save up money to buy a TRS-80 Model I computer from Radio Shack! Once I acquired my driver's license, I worked in the health & beauty department at Venture. Yes, I was a stockboy. At the age of... Continue Reading

I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading

Buzzword. Defined as a word or phrase connected with a specialized field or group that usually sounds important or technical and is used primarily to impress laypersons. But Buzzword is more than that now. Look out Microsoft Office... there's a new player in town. Adobe announced the launch of their free online word processor, Buzzword. And I gotta say, it is a class act. There is a simple registration requiring your name, email address and... Continue Reading

I've got a room with a view! My family and my office staff are finally settling in to our new home in Colorado, and it is stunningly beautiful. Every morning I awake to a new view of the mountains and every evening the sun sets behind them. This isn't heaven, but it will do for now. :-) I've put a webcam in my office, so you can see just a small portion of what I... Continue Reading

Yesterday, we went to church for Christmas Eve service. And the pastor put a twist on the message that I hadn't really considered before. He asked "How many of you believe that Jesus is the reason for the season?" Hands went up throughout the sanctuary. And then the room when silent when he said, "Jesus is NOT the reason for the season!" Continue Reading

It's been at least seven years since I have attended the Consumer Electronics Show in Las Vegas. Since I was coming into town for the Affiliate Summit, I thought I'd come to town a day early and enjoy free entry as a member of the press. It took little arm-twisting to convince my good friend, Dave Taylor, to join me on this excursion. Continue Reading

One of my friends recently said to me, "I'm surprised you haven't written anything about Cindy Sheehan." Truth of the matter is, I have felt sorry for this woman. She is clearly being used as a pawn of the far-left radical socialists. She is allowing the tragic death of her son as a platform to advance anti-American ideals that are incredibly damaging to the war we are fighting. Here she is being carted away by... Continue Reading

You know the kind I am talking about. The wife is sick, so I am up early to take them to school. The server is crashing, so I am on the phone with my webmasters attempting to resolve it. The call comes from school. My son may have chipped his tooth. He can't eat anything solid, so I pick him up and buy him a bowl of soup and take him to the dentist. Overwhelmed... Continue Reading

A Presbyterian minister collapsed and died in mid-sentence of a sermon after saying "And when I go to heaven ...," his colleague said Monday. The Rev. Jack Arnold, 69, was nearing the end of his sermon Sunday at Covenant Presbyterian Church in this Orlando suburb when he grabbed the podium before falling to the floor, said the Rev. Michael S. Beates, associate pastor at Covenant Presbyterian. Before collapsing, Arnold quoted the 18th century Bible scholar... Continue Reading

It is a very sad day in America, and indeed, the world. Ronald Reagan, the 40th President of the United States of America has left this world and entered eternity. I was still a young skull full of mush when Reagan took office. I had not yet learned critical thinking skills and I believed many of the lies that were spoken of him in the liberal media. My conservative awakening took place in 1988. It... Continue Reading

A couple months back, I discussed my trials and tribulations with Spyware, the insidious software that automatically installs itself on your PC when you visit certain web pages. Once installed, it proceeds to hijack your machine by delivering annoying pop-up advertisements, unwanted browser toolbars, and generally causing havoc with your computer. I have recently discovered a new program which has been extremely effective in removing spyware from my computers (yes, I had it on THREE... Continue Reading

Here are some new shopping links to check out... BookSmart - huge selection of books BigSavings - Online auction heaven Overstock.com - one of the best stores online Shopping Mall - a variety of products TodaysNews.info - News, fair and balanced Buy DVDs - shop for DVDs Continue Reading

In what may be a shocker to Hollywood, but I have predicted all along, Mel Gibson's The Passion of Christ is set to be a blockbuster. Here's the latest story from Variety magazine... 'Passion' poised for heavenly B.O. (Variety) The movie that couldn't find a distributor a year ago is now poised to become this year's first surprise hit. Though not a single television ad has aired for "The Passion of the Christ" two weeks... Continue Reading

Christmas. It evokes thoughts of Santa Claus, reindeer, snow, presents, wrapping, shopping, a warm fireplace on a chilly night, children anticipating the big day, and time spent with family and friends. My hope for you is all of the above. But even moreso, my hope for you is that the real meaning of Christmas will land smack dab in the middle of your heart... and never leave. Christmas is Jesus. Christmas is the birth of... Continue Reading

On the first day, God created the heavens and earth... and so goes the first words of the Bible. Take an animated multimedia tour through the first seven days of Creation through this very cool flash movie. The Art Mill has produced several other animations on the page, so be sure to check out several of them. Be sure not to miss the one titled "The Arrival" as it is highly appropriate for the Christmas... Continue Reading

About six years ago, a friend of mine introduced me to a new Christmas CD by The Trans-Siberian Orchestra. For those not familiar with the band, they are all rock and rollers, many with a heavy metal background. Their first album, Christmas Eve and other Stories is unlike anything I've ever heard before. It's a rock opera. It's spiritual. It's progressive rock. Simply put, it is an album that captures the essence of Christmas better... Continue Reading

We left Philadelphia early this morning and jumped on the highway towards Hershey, Pennsylvania. The kids have been looking forward to our visit to Chocolate World for the whole trip, so the anticipation had been building. Hershey's Chocolate World was just plain fun. Pulling into the parking lot gives you the feeling of, "Uh oh, there goes the diet!" The first thing we did was check out the free Chocolate Tour Ride, a Disney-style track... Continue Reading

Come and listen to a story of boom and bust. A tale of exhuberent highs and devastating lows. A yarn so dramatic, so engaing, so tragic... wait... wrong story. This is about my experience with the Internet and how I rode the wave from the beginning, only to end up here. Ready? Come gather 'round... Part I: I can do that! I have always been a computer freek. Since Radio Shack launched the first TRS-80... Continue Reading