I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

I did it. I bit the bullet and picked up an iPhone. I've been a faithful Treo 650 user for two years, but the buzz regarding Apple's new device won me over. So I ponied up $599 + shipping and tax to get one of these puppies in my hands, though I was unsure of what I would find once I actually got to try it out for myself. I may now render the verdict... Continue Reading

Last time I visited Arizona, I had the pleasure of visiting the Grand Canyon. Undoubtedly, one of the most moving experiences of my life, there is absolutely nothing on the face of the earth that compares to standing on the edge of the canyon face and looking down one mile into it's deep, deep enormity. It was an experience that actually moved me to tears. (Hey, when you spend the majority of your life on... Continue Reading

Yesterday, I received a press release announcing a new book that my readers might find of interest. The book is called "Help! Mom! There Are Liberals Under My Bed" by Katharine DeBrecht. Being a solid conservative, I got a laugh out of the title and had to read on to find out what the book is all about. Since I haven't read the book myself yet (but have ordered it), I will just post this... Continue Reading

When I first heard that Tim Burton was doing a version of Charlie and the Chocolate Factory, I thought "Oh no. He's going to butcher it." Don't get me wrong. For the most part, I like Tim Burton's work. Yes, he is bizarre, and probably somewhat twisted. But I like his creative flair. I enjoy his unusual characters and camera angles. But I also have read Charlie and the Chocolate Factory and thoroughly enjoyed Willy... Continue Reading

I get ticked off with my cell phone from time to time. Spring PCS is not always "free and clear". Just 1/2 mile from my home in suburban OKC is a dead zone. Makes me crazy. Apparently, some guy in North Dakota lost it in a Verizon store. Man Hurls Phones, Causes $2K Store Damage May 14, 2004 11:40 a.m. EST FARGO, N.D. - A man who said he was fed up with his cellular... Continue Reading

From the "Don't try this at home" department, this story from the Reuter's news wire... A woman in Mexico gave birth to a healthy baby boy after performing a Caesarean section on herself with a kitchen knife, doctors said Tuesday. The unidentified 40-year-old woman, who lived in a rural area without electricity, running water or sanitation and was an eight-hour drive from the nearest hospital, performed the operation when she could not deliver the baby... Continue Reading

I saw The Passion of the Christ last night. I have to agree with something Glenn Beck said after viewing the film. It's unreviewable. Yet, there is so much to say. I hope you will endure my babbling to find something worthwhile in the words to come. By now, you have heard about this movie. I have been writing about it for nearly 9 months now as the opening day has drawn closer. One entry... Continue Reading

We left Philadelphia early this morning and jumped on the highway towards Hershey, Pennsylvania. The kids have been looking forward to our visit to Chocolate World for the whole trip, so the anticipation had been building. Hershey's Chocolate World was just plain fun. Pulling into the parking lot gives you the feeling of, "Uh oh, there goes the diet!" The first thing we did was check out the free Chocolate Tour Ride, a Disney-style track... Continue Reading

Mary and the kids needed to take some extra time for school today, so I dropped them off at the Cleveland Public Library. I then excitedly drove down the street to the Rock and Roll Hall of Fame. I've always want to visit this place and was thrilled to have the opportunity. The architecture of the building was very cool with a wide open atrium and six levels of exhibits. I only had a couple... Continue Reading

Around 3 pm Sunday afternoon, Mary came into the office and said something like, "If we would have thought of it, we could have just left today." I stared at her for about one second and spoke, "Well, why don't we?" I don't think she realize what she got herself into! We furiously gathered everything together and packed up the van. Just when I thought it was full, Mary pointed out another item that needed... Continue Reading

Ok, so now Al Qaida is taking credit for the blackouts on the East coast. The one paragraph that really stuck out to me was this... "The statement, which Al-Hayat obtained from the website of the International Islamic Media Center, didn't specify the way the alleged sabotage was carried out. The communiqué read: 'let the criminal Bush and his gang know that the punishment is the result of the action, the soldiers of God cut... Continue Reading