It's been two years in the making. Finally, Blizzard Entertainment has announced the long-awaited expansion pack to the world's most popular MMORPG, World of Warcraft. Wrath of the Lich King is set to hit stores on November 13th, and I expect it to be another huge best-seller. Some people are surprised to find out that I play computer games, but I like to work hard AND play hard. Those who know my story would know... Continue Reading

I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

Before you go any further, I must tell you that this article is NOT a movie review. Rather, it is a smack to the side of the head of Activision regarding the release of the new PC game of the same name. Available last week, amidst much hype due to the release of the movie, Spiderman 2: The Game was promised to be an extremely open-ended game where you had all of Manhattan Island to... Continue Reading