The start of any new business always contains the scariest moments. On the one hand, you're never going to feel more enthusiastic about your idea than during those first few months. You'll get to see your plan take flight and discover whether it really does have wings. On the other hand, you also have to cope with the fear that it's going to fail -- that what you thought was going to bring you a... Continue Reading

I boarded my flight from Dallas to return to Denver yesterday morning, hungry and certain that my first class seat would get me some sort of meal. As I boarded the plane, I asked the flight attendant if there would be food service. He informed me that there would not be and I quietly expressed my disappointment. I didn't really ASK for food, but I did make it known that I was hungry. Continue Reading

There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do not apply. I encountered Mr. Latter attending to the United Skycap station in LAX today. My associates and I bring our bags to the guy and we go through the regular procedure. "What is your destination?", "Show me your identification" and "How many bags will... Continue Reading

I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely good experience on United a couple days ago and wanted to share it with you. I was traveling to Los Angeles with Joel Ownby and Tim Prince, en route to Yanik Silver's Internet Underground conference in Los Angeles. The three of us board the 737... Continue Reading

I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading

Does American Airlines have good customer service? Once again, I find myself on the "I can't believe this is happening" end of a telephone conversation with a customer service rep. Here's the story. I had booked a flight using reward miles to fly someone from Dallas to Denver in a couple weeks. As it turns out, he is going to drive here a few days early and won't require the initial leg of the flight... Continue Reading

There's no doubt that Google is challenging Microsoft's dominance of the desktop. Search, office applications, email... the list goes on. But here's a surprise that was discovered as an easter egg hidden in Google Earth... ... The Google Earth Flight Simulator Continue Reading

I'm sitting at the airport in Atlanta, Georgia, awaiting my return flight to Colorado. After living on the front range for nearly three months, I already find myself missing the beautiful mountains and am eager to get home. I wanted to send this newsletter today because I have just spent the last few days at Big Seminar #9, where I had the privilege of speaking to four hundred attendees and teaching how anyone can make... Continue Reading

If you read yesterday's entry, you'll see that we had a heck of a time getting home from Chicago to OKC. Our flight was cancelled and we ended up rescheduled for an 8:55pm departure. Of course, the flight didn't leave until closer to 9:30 pm. And then we sat parked outside the gate in OKC for 30 minutes waiting for the plane at the gate to leave. All told, it was twelve hours from door... Continue Reading

I am blogging from Chicago O'Hare International Airport, where I am my family are awaiting an 8:55 pm departure to Oklahoma City. We've been here since 1 pm and our first flight was cancelled. With bad weather in Chicago and OKC, I'm not sure we're going to make it home tonight at all. Such is life, right? So I thought I'd make the best use of my time and write for a bit. In particular... Continue Reading

I'm blogging from my office PC... only I'm not in my office. I am, in fact, in the American Airlines Admirals Club at D/FW International Airport, awaiting my flight to Oklahoma City. With GoToMyPC, I can login to my office PC from any PC in the world. It's pretty cool stuff! And I must say, the Admirals Club is awfully nice. I'm on a one-time visit pass and am not sure it's worth the annual... Continue Reading

I am writing this entry from Heathrow Airport in London. I've been here with my family since August 30th and we're ready to be back on American soil. As of now, our flight is delayed and I'm afraid we'll be sitting for a few more hours. I've been unplugged for all but one hour while on vacation (holiday, as they call it here). It has been refreshing to get away from the computer. But, like... Continue Reading

This is a very creative and fun diversion for those who have nothing better to do than to play Solitaire in between tasks. The creator used maps from Google and implemented a graphic of an airplane that you can fly above the map. Click the link below to check it out and select your flight destination! Goggles Continue Reading

Just the other day I was telling you about Glenn Dietzel from Awaken the Author Within. I had the opportunity to spend a couple days with Glenn. We had a fabulous time getting to know each other and at the last minute decided to put together a podcast as I was driving him to the airport so he could catch his flight home. Since we recorded this in the car, I am calling it a... Continue Reading

"Bush is stupid" is always a great way to start a conversation. Seriously... bold, definitive statements are the doorway from which we can expand our knowledge base and increase in wisdom. Continue Reading

We awoke at 8 am so, preparing for our Thanksgiving journey to Chicago. You won't believe how smoothly that journey went. Continue Reading

Let's face it. The Internet has changed our lives. Who can forget the first time you bought or sold something on eBay? And how about the first time you booked a flight online? Now, in the tradition of "firsts", this site offers something that I have seen nowhere else. Be amazed! Of course, if that doesn't do it for you there is always this Continue Reading

And I thought it was going to be as simple as getting on an airplane... Our flight home was initially scheduled for 6:30 pm, putting us into OKC around 8:30 pm. However, our schedule for the day was clear, so we decided to head to the airport early in hopes of catching an earlier flight on standby. We arrived shortly after 12:15 pm and attempted to book on the 1:11 pm flight. It had been... Continue Reading

How cool would it be to have your own private jet? Shoot, I'd settle for having the money to charter my own private jet! It's such a pain dealing with the major airlines. I hate the cramped cabins, the smell, the uncertainty of flight schedules, dealing with their policies, attempting to book a flight. I just hate it all. Ah, but a private charter jet! Check out this beautiful Cessna... There are those who say... Continue Reading

I just LOVE that this clown is going to be the Democrat nominee for President! Bush is going to cream him. And they poked fun at Bush for appearing in a flight suit. How about this bozo with a cheese hat? LOL Here are some quotes attributed to King Cheesehead... "I wish we were so smart to have figured out the Internet thing” - Newsweek August 11, 2003 "We've gotten rid of him [Saddam Hussein... Continue Reading

We left Philadelphia early this morning and jumped on the highway towards Hershey, Pennsylvania. The kids have been looking forward to our visit to Chocolate World for the whole trip, so the anticipation had been building. Hershey's Chocolate World was just plain fun. Pulling into the parking lot gives you the feeling of, "Uh oh, there goes the diet!" The first thing we did was check out the free Chocolate Tour Ride, a Disney-style track... Continue Reading

Holy Moses. If this isn't BIG BROTHER attempting to claw away at your privacy with his big hands, I don't know what is. This from the Washington Post. Fliers to Be Rated for Risk Level New System Will Scrutinize Each Passenger, Assign Color Code In the most aggressive -- and, some say, invasive -- step yet to protect air travelers, the federal government and the airlines will phase in a computer system next year to... Continue Reading