I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

Who would have thought that my post about Arbonne would have generated so much discussion? Admittedly, it does get heated from time to time. But I have allowed the post to be a forum for free speech as long as people keep it clean and don't abuse each other. If you try to read it, expect to spend at least an hour... it just keeps going and going... A few months ago, I put up... Continue Reading

I have a difficult time watching, listening or reading news from the mainstream media due to its liberal bias. For years, liberals have attempted to persuade the public that they are "fair and balanced", but those of us of conservative bent know a liberal hoax when we see one. Pew research has released results of a survey conducted by The Project for Excellence in Journalism and The Committee of Concerned Journalists. The research polled 547... Continue Reading