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Dealing With Customer Complaints

Posted on March 14, 2009 08:00 AM

You've heard the saying about not being able to fool all the people all the time. You probably also know then that you can't please all the people all the time too. It's an impossibility. It doesn't matter how good your content, how wonderful your website or what a great job you do, you're always going to get people who write in and complain. Continue Reading

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Amazon on iPhone

Posted on December 3, 2008 09:14 AM

I've been a huge fan of Amazon.com since Bezos launched the site out of his garage. When the pundits said "It'll never work", I said they were clueless. Of course it will work. I spend more money on Amazon then any other online store, as do many of you. I'm also a huge fan of my iPhone and I've used it to shop at Amazon many times. I joined Amazon Prime a couple years back... Continue Reading

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Click Here to Order now available

Posted on September 2, 2008 07:32 AM

Google. Amazon.com. eBay. Yahoo! MySpace. Facebook. Everyone has heard of these Internet giants. These companies have generated billions of dollars in revenue and made their founders multi-millionaires. The mainstream media talks about them religiously. But ask yourself a question... Continue Reading

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Google Opens Up the Referrals Market

Posted on June 8, 2007 12:31 AM

I've been pretty lukewarm about Google's referral products. They've been pushing them pretty hard but I haven't been impressed. I'm not convinced that the Google Pack contains anything worth writing home about. I don't care enough about Mozilla to recommend that everyone downloads Firefox. And the commissions that Google is offering for its downloads just aren't big enough to take up real estate on my Web pages. I'd rather put together a joint venture with... Continue Reading

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Getting to #1 on Yahoo

Posted on March 7, 2007 12:22 AM

Let's play a game. Take the following quiz by filling in the blanks... 1) A _______ in the hand is worth two in the bush. 2) A rolling stone gathers no _____. 3) A penny _______ is a penny earned. 4) A stitch in time saves ______. 5) Without ________, you can't make any money with your website. Continue Reading

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A dot.com story, Part V: Brainstorming

Posted on May 30, 2003 10:16 AM

Part V? What happened to I-IV? Click here to read from the beginning By the way, the Consumer Electronics Show and the E3 are total schmooze-fests. I have a blast every time I go to one of these trade shows. You get to see stuff that the general public won't see for some time. My favorite part is the free stuff handed out by exhibitors. I have gathered so many tchotkes and otherwise interesting items... Continue Reading

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