Home > Tag Archive > "customer"

Blastoff Network Launches

Posted on October 27, 2009 03:15 PM

Some of you may know that I own one of the web's oldest and most popular deal sites, DealofDay.com I've watched the growth of online shopping and deal sites over the years and trust me... it's not slowing down. That's why I was intrigued by the launch of The Blastoff Network recently.  It's a cashback shopping portal which also pays you on the purchases of those in your network.  Continue Reading

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New FTC Rules for Testimonials and Endorsements in Marketing

Posted on October 10, 2009 08:54 AM

Last week the FTC dropped a bomb on the marketing world. They released new guidelines for the use of testimonials and endorsements in marketing. I immediately contacted my attorney, Kevin Houchin, to get his take on the latest guidelines. With Kevin's permission, I am republishing the entire text of his interpretation. It is essential that all marketers, online and offline, pay attention to this content. And understand that if you have ANY questions, you should... Continue Reading

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Get Off the Internet!

Posted on September 16, 2009 08:00 AM

The Internet has been good to me. No, I'll say that differently. The Internet has been fantastic to me. It's changed my life, brought me some incredible deals and continues to deliver a reliable and generous revenue stream. It's allowed me to build a successful business and lead the kind of life I've always dreamed of. I don't know where I'd be without the Web. Still selling encyclopedias probably. Or disc jockeying at weddings. We... Continue Reading

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Build Communities, Not Followers, on Twitter

Posted on July 18, 2009 08:00 AM

One of the most exciting developments that has occurred on Twitter in the months since I put together Twitter Power has been the release of all sorts of statistics about the site. We've learned, for example, that many of the site's users are middle-aged, high earning business types rather than the kids that create pages on MySpace. We've found that only a small proportion of Twitter's users are writing most of the tweets while the... Continue Reading

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Fourteen Types of Tweets

Posted on June 25, 2009 06:13 PM

Apart from Twitter's own terms of service which prohibit obvious things like harassment, transmitting viruses and spamming other members, there really aren't many rules to the site. You can essentially use Twitter however you like. However, for people and businesses who want to use Twitter successfully (eg: build a following and grow their circle of influence), there are a number of best practices that can be observed. I cover many of these in my book... Continue Reading

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The Right Way To Use Twitter

Posted on June 7, 2009 08:00 AM

There's a rumor going around. It's growing. It's dangerous. And I think I may have encouraged it. People are starting to believe that Twitter is a sales tool. They see the site as a valuable resource that allows them to broadcast their sales messages and land new deals. Continue Reading

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Do good stuff

Posted on May 15, 2009 03:26 PM

Everyone needs a motto to live by. For some it's "do unto others as they do unto you." For others it's "get all you can while you still can." And still for others it may be "eat, drink and be merry!" I'm good with whatever works for you, but I've been settling into a motto of my own. Continue Reading

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The Value Of Face-To-Face Marketing

Posted on May 13, 2009 08:00 AM

I've been doing a lot of traveling lately. I've been from California to New York, to Utah and Seattle, and to Denver more times than I can count. In theory, none of that traveling should be necessary. Twitter, after all, is the ultimate networking tool. I can be sitting anywhere and by firing up Tweetie on my iPhone, find myself swapping tweets with Tim O'Brien of the New York Times or exchanging ideas with best-selling... Continue Reading

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The Two Kinds Of Tweets -- And How To Use Them

Posted on May 7, 2009 08:00 AM

In my book, Twitter Power, I describe a number of different kinds of tweets that twitterers are posting on the site. I talk about news tweets and customer service tweets, random thoughts and feedback, and a whole lot more besides. I explain how businesses are using them, why they work and how to make them work for you. You don't have to use all -- or any -- of those tweet models if you don't... Continue Reading

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Amazon.com closed my associate account and kept the change

Posted on April 23, 2009 05:48 PM

I've been an Amazon.com Associate since the beginning. I'm not sure when they started their program, but it's been over ten years that I've promoted Amazon's products and services. Imagine my surprise when I received an email from Andrea, an Associates Account Specialist (is that for people who can't get jobs with the post office? I'm kidding.. relax...), that informed me my account was being closed. First of all, let me say this. I am... Continue Reading

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Should Entrepreneurs Twitter? Uh, yes!

Posted on April 23, 2009 03:46 PM

A recent question in USA Today by Steve Strauss in the "Ask the Expert" column asked the question, "Should Entrepreneur's Twitter?" Mr. Strauss answered the question with a definitive "No" and gave several reasons. One must wonder how someone who so clearly does not understand Twitter was able to speak as an "expert." As a true expert on the subject, I wish to set the record straight and dissuade entrepreneurs from acting on Mr. Strauss... Continue Reading

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Dealing With Customer Complaints

Posted on March 14, 2009 08:00 AM

You've heard the saying about not being able to fool all the people all the time. You probably also know then that you can't please all the people all the time too. It's an impossibility. It doesn't matter how good your content, how wonderful your website or what a great job you do, you're always going to get people who write in and complain. Continue Reading

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The Rules for Giving Away Freebies

Posted on March 7, 2009 08:00 AM

I love giving things away. I know, I'm supposed to be a marketer. I'm supposed to know how to get the full value for everything I supply. But every year, I give away tons of fantastic freebies. I give away content, e-books, videos, training sessions, teleseminars and all sorts of other wonderful things. If I had to calculate the total value of the goodies that I pass out for nothing every year, I'd need to... Continue Reading

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Zappos.com Las Vegas Tour

Posted on February 27, 2009 01:56 PM

Few Internet companies have succeeded in seizing mindshare more than Zappos.com. One of the truly great ecommerce success stories, Zappos has built an incredible brand based on a culture-centric philosophy. They believe that their company culture is what drives their employees to provide premium customer service. And you know what? They are right. It works. Continue Reading

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Announcing the Joel Comm iPhone App

Posted on January 11, 2009 01:53 AM

As of this writing, There are over 13,000 applications in the iTunes app store. There are games, utilities, novelty apps, lifestyle apps, social networking, weather and several other categories. New apps are appearing every day. Some apps are original, but many are just more of the same. That's why I am excited to announce an entirely new genre of apps. Several months ago I and my team were considering ways to deliver our content to... Continue Reading

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Don't worry, I won't quit my day job

Posted on January 4, 2009 07:13 PM

Yesterday I posted a video of my brother-in-law's legendary karaoke performance. Many have asked if I was going to post my performance. Being a high-profile marketer, I should no better than to do that. After all, why would I want people to see how badly I sing? But I thought about it and decided that transparency is a good thing. In fact, the more you share your life with your customers, the more they have... Continue Reading

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More exciting app store news

Posted on December 27, 2008 01:56 PM

I said I was going to go into silent mode regarding our sales, but so many people have asked me what happened through Christmas Day that I have decided to release stats just one more time. We left off December 23rd with stats current from our release date on 12/12 through 12/22. Everyone is curious about what happened next. You may be shocked. I know I was when I saw the numbers. Continue Reading

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The Power of your Community

Posted on December 4, 2008 08:00 AM

It happens even before your site really starts to make money. You post articles, market your content, pick up comments and find that other sites are talking about you. All of a sudden, you've moved from being one person with ideas you want to share to being the center of a community, part of a circle of online friends with a keen interest in what you have to say. Continue Reading

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Clickbank - How to Make Money with Information Products

Posted on December 3, 2008 08:45 AM

The Internet has opened up business in all sorts of ways. It costs nothing to start a website. Anyone can write a blog. Putting ads on your pages takes minutes and requires no selling, no effort and almost no work at all. And the revenues can be fantastic. Millions of people have joined the Internet business revolution and have either swapped their day job for days of writing articles, or are enjoying some useful extra... Continue Reading

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Can I Ask You A Question?

Posted on November 29, 2008 08:00 AM

Whenever I attend a conference I always try to listen to as many of the other speakers' talks as possible. I can't think of a single talk that hasn't taught me something. But some of the most powerful and valuable information that I've learned at conferences didn't come while sitting in front of a professional marketer. It came while sitting in the café afterwards and chatting with my students. Continue Reading

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Book Signing at Barnes and Noble

Posted on November 26, 2008 08:18 AM

I recently had the opportunity to do a book signing at our local Barnes & Noble store in Loveland, Colorado. The team at the store was very friendly and accomodating, setting up an area for me to do a couple presentations, interact with customers and sign books. They ordered plenty of copies of Click Here to Order and The AdSense Code, so there was enough for everyone. They placed a nice sign on the table... Continue Reading

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Your Life In 140 Characters

Posted on November 15, 2008 08:00 AM

What would you say if I told you that you can boost your profits by typing just 140 characters? (That's about the length of this paragraph.) If you're smart, you might say "Which ones?" If you're really smart though, you'd say "I know." That's because the power of Twitter isn't a secret any more. CEOs are using it. Bloggers are using it. Marketers are using it. Everyone's using it (including me) and not only are... Continue Reading

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The One Thing More Valuable Than Your Business

Posted on November 3, 2008 08:00 AM

There's a huge amount to learn when you set up an online business. You have to know how to build a website, how to bring in traffic, and how to monetize your visitors so that your site gives you an income. There are plenty of very experienced experts around who can teach people how to do all of those things. There's one thing though that no one ever has to teach a new business owner. Continue Reading

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The Value Of Offline Networking

Posted on October 23, 2008 08:00 AM

Online publishing has all sorts of advantages. You become your own boss, you have your own schedule, you get paid to produce content and bring in users. It's all great fun... and you can do it without leaving your house or having to cope with office politics. It's those last benefits that can look so appealing and be a little dangerous too. Social networking sites have made it so easy to chat with other people... Continue Reading

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The Web's Most Powerful Form Of Marketing

Posted on October 13, 2008 08:00 AM

Become an Internet publisher, and you'll need to learn a whole bunch of new marketing skills. You'll have to unwrap the mysteries of search engine optimization, figure out how to make pay-per-click advertising pay for you and get to grips with "link bait," banners and keywords to name just a few. None of it is really very difficult and all of it can be learned but for anyone just starting out, it will all be... Continue Reading

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Leave Them Wanting More

Posted on September 30, 2008 08:00 AM

If you do your job well, you shouldn't get paid anything at all for it. That doesn't sound fair, does it? But as an online publisher, that's exactly what should happen. Your job is to provide information to your readers. That could be information that educates them. It could be information that makes them think. And it could be information that just makes them happy to read it. If the information that you're offering is... Continue Reading

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The Bookstores Begged Me to Wait

Posted on July 31, 2008 11:40 PM

I was all set. Today was going to be the day. I knew from the pre-orders on my new book, "Click Here to Order: Stories of the World's Most Successful Internet Marketing Entrepreneurs", that we were on the verge of making history with an instant best-seller. And then... it happened. I received a call from my publisher, David Hancock. David is not one to be given to overexcitement, but there was something in the sound... Continue Reading

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If I Owned Twitter

Posted on July 27, 2008 10:34 PM

Social Media is all the buzz right now. It started with MySpace, continued with YouTube and has brought about Facebook, Twitter and a host of other sites promising the help people interact in new ways. These sites have become very popular and two were purchased for a tidy sum. Rupert Murdoch's News Corp purchased MySpace for $580 million and Google bought YouTube for for $1.65 BILLION. I'm sure the boys from Facebook and Twitter have... Continue Reading

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Joel's Greatest Hits

Posted on June 19, 2008 12:47 AM

Have you ever wondered what people did BEFORE they become Internet marketers? It's pretty cool to see that the greatest success stories are people just like you and me. I will tell you this about me. I used to be a DJ. Yup, I worked in the nightclubs to begin with, but then the entrepreneur in me discovered that there was more money to be made in playing music at private events. So I started... Continue Reading

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The Truth About Making Money Online

Posted on June 16, 2008 12:30 AM

I've been frustrated lately. Here's the thing... As you know, I speak at a number of conferences. At these conferences, I teach people how to make money online and many of them purchase one of my products to help them build their online business. I know that what I teach works and that the products I offer have value. I know this because I receive testimonials from people all the time. But its the ones... Continue Reading

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Colorado Tornado Comes Near My Offices

Posted on May 23, 2008 12:37 PM

Around noon on May 22, 2008, I was at Denver International Airport waiting for a plane to Dallas. My phone rang and it was my daughter calling from her school to tell me that Loveland and northern Colorado was under a tornado warning. Apparantly a tornado had been spotted and they had the students go to the safest place in the building. A tornado? On the front range? I spent 21 years of my life... Continue Reading

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The Rules For Giving Away Freebies

Posted on May 15, 2008 11:54 PM

I love giving things away. I know, I'm supposed to be a marketer. I'm supposed to know how to get the full value for everything I supply. But every year, I give away tons of fantastic freebies. I give away content, e-books, videos, training sessions, teleseminars and all sorts of other wonderful things. If I had to calculate the total value of the goodies that I pass out for nothing every year, I'd need to... Continue Reading

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Yanik Silver's Underground Seminar 4

Posted on April 3, 2008 01:19 PM

In March of 2006 I attended Yanik Silver's Internet Marketing Underground seminar in Washinton, DC. It was a life-changing date with destiny, for it was there that I met my future JV Partner, Eric Holmlund. I was also impressed by the high caliber of people who attended this seminar. It seemed that there was an awful lot of success in the room filled with over 300 people. Two years later and Yanik does not disappoint... Continue Reading

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New Software Guarantees 100% Email Deliverability!

Posted on April 1, 2008 04:01 AM

Now this is incredible. And when I say incredible, I mean INCREDIBLE! Like most marketers, I have not been able to find an email solution that guarantees my newsletter will arrive in the inboxes of my customers. Even the best autoresponder service has problems getting my emails through to AOL.com, Yahoo.com and hotmail.com. That's why I am doing backflips over Instant Whitelist! Continue Reading

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Skyguy the Bag Handler

Posted on March 31, 2008 09:56 PM

There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do not apply. I encountered Mr. Latter attending to the United Skycap station in LAX today. My associates and I bring our bags to the guy and we go through the regular procedure. "What is your destination?", "Show me your identification" and "How many bags will... Continue Reading

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Flying the Friendly Skies

Posted on March 29, 2008 09:36 AM

I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely good experience on United a couple days ago and wanted to share it with you. I was traveling to Los Angeles with Joel Ownby and Tim Prince, en route to Yanik Silver's Internet Underground conference in Los Angeles. The three of us board the 737... Continue Reading

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Instant Squeeze Templates

Posted on March 12, 2008 02:54 AM

I try to be very transparent about the ways I make money on the web. It's really no secret and I've nothing to lose by sharing this information with you. I don't like to hold back as that doesn't contribute to your success at all. So I'm about to reveal one of my biggest secrets for profiting online. Ok, it's really more along the lines of "incredibly obvious", but I'm amazed at how many people... Continue Reading

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The Four Letter Word

Posted on March 10, 2008 01:32 AM

I'm about to share a hard truth with you. I hope you are sitting down, cause here we go... Most of the people reading this newsletter will never make money online. Ouch. Sure, read it again. You heard me right. Now before you go questioning me, calling me insensitive or flat out cursing me out, let me say this... Continue Reading

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Coupon Codes - The Art of Saving Money Online

Posted on March 8, 2008 01:19 AM

I have a confession to make. I love shopping online and I love using online coupon codes. I've been doing online shopping online since Amazon.com launched in 1995. In the early years, merchants would regularly offer fantastic discounts on merchandise in order to get new customers to their stores. For example, Reel.com (nbow defunct?) used to offer $10 off coupons on a regular basis. So I would buy DVDs for approximately $5 each. What a... Continue Reading

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The Top Affiliate Challenge

Posted on March 1, 2008 02:52 AM

If you saw The Next Internet Millionaire, you will remember our third runner-up, Thor Schrock. Thor is an impressive guy with a natural ability to speak and a strong desire to succeed. He is very creative and he's about to demonstrate that creativity to the world. Thor is taking on the task of creating his own reality show, The Top Affiliate Challenge. Unlike my show, Thor is seeking to broadcast his show much closer to... Continue Reading

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United Airlines - Flying the Not-So-Friendly Skies

Posted on February 24, 2008 12:28 AM

I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading

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Feed Me Seymour!

Posted on February 23, 2008 12:47 AM

What are people talking about when they talk about RSS feeds? Let me make it simple. In fact, let me make it REAL simple. RSS stands for "really simple syndication". Basically, it is a format for distributing and gathering content from various sources across the web. This can include newspapers, magazines and ablogs. Using something called a "news reader", you can monitor headlines and summaries from many of your favorite sources without having to go... Continue Reading

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Another Satisfied Customer

Posted on February 21, 2008 12:33 AM

A few months back, I launched this groundbreaking Internet marketing course to the world... The Secret Classroom ... and the feedback has been fantastic! I regularly receive emails from people telling me what an impact this course has had on their online business. I wanted to take a moment today and share one of these emails with you. I think it says way more about the value of The Secret Classroom than I could ever... Continue Reading

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Get Google Pay-Per-Click Ads for Free

Posted on January 24, 2008 11:23 AM

"Get Google Pay-Per-Click Ads for Free" was the title on the report that promised an amazing way to advertise on Google AdWords without having clicks ding your wallet. This ebook was #1 on Clickbank's Marketing & Ads category, so curiousity got the best of me and I paid $97 to see what it was all about. Want my honest assessment? Read on... Continue Reading

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The Blog Strikes Again!

Posted on January 21, 2008 01:17 AM

Yesterday, I blogged about my experiences with American Airlines Aadvantage desk in regards to a change I needed to make with a ticket. Thanks to everyone who empathized with my plight. It appears I am nowhere near alone. Apparantly, Google is showing me some love. Check this out. Continue Reading

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American Airlines Customer Service Complaint

Posted on January 20, 2008 12:32 AM

Does American Airlines have good customer service? Once again, I find myself on the "I can't believe this is happening" end of a telephone conversation with a customer service rep. Here's the story. I had booked a flight using reward miles to fly someone from Dallas to Denver in a couple weeks. As it turns out, he is going to drive here a few days early and won't require the initial leg of the flight... Continue Reading

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A Visit to Qdoba

Posted on January 8, 2008 04:08 PM

Before we left Oklahoma, we used to eat at Moe's, a tex-mex fast food joint. It was pretty good. I especially liked the way they trained their staff to yell out "Welcome to Moe's!' every time someone walked in the front door. It made for a friendly environment where they recognized every customer on every visit. As a sidebar, Moe's only played music featuring dead musicians in their restaurant. Interesting... But when we moved to... Continue Reading

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Fear of falling... or failing?

Posted on January 7, 2008 12:18 AM

I've been paying close attention to customer service wherever I go these days. In my business, I tell my support team to go the extra mile when assisting customers. I believe this pays off big time in the long run. But I am amazed at how many businesses do not pay attention to the simplest of customer service details. In the past few days, I have made observations at Best Buy, Gamestop, Qdoba and... my... Continue Reading

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'Twas the Night Before Christmas 2007

Posted on December 24, 2007 10:44 AM

'Twas the Night Before Christmas An Internet Marketing Adaptation for 2007 ----------------------------------------- 'Twas the night before Christmas and all cross the 'net Marketers were hoping that clickthroughs, they'd get. The products were finished and ready to go outsourced and prepared by those "in the know" Continue Reading

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The Secret Classroom is now available!

Posted on December 5, 2007 10:00 AM

The day has arrived! I don't think there has ever been such excitement over one of my product launches, and I am excited to say that the excitement really has nothing to do with me! Instead, this product is all about YOU, and the opportunity you now have to receive the Internet marketing education that can last a lifetime. The Secret Classroom It's not an ebook that overpromises and underdelivers. It's not a software tool... Continue Reading

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Body Alive from Tony Little

Posted on November 27, 2007 12:50 PM

A few months ago I wrote an article discussing why I dislike network marketing. One of the main reasons is because many organizations suggest that you recruit your family and friends to join you in your quest to get rich. Bah. I just don't like that. BUT, as I mentioned on my blog, the Internet now affords an opportunity to get involved in network marketing without having to sell to your "warm" market. Continue Reading

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Why I Don't Like Multi-Level Marketing

Posted on September 11, 2007 12:46 PM

I know I am opening myself up to criticism for this post, but it's been on my mind and I really just want to put it out there. I dislike the way multi-level marketing has been done by many companies. I don't dislike multi-level marketers, mind you (well, most of them anyway). I just think that business model has proven destructive to many individuals and families. Continue Reading

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ScriptDojo Needs Your Mojo

Posted on September 7, 2007 12:26 AM

One penny. One cent. 1/100th of a dollar. Uno centavo. That's all it takes for you to instantly own your own Internet store! Yes, I'm serious. My customers have been asking me for a simple solution where they can tell people about great products and earn easy commissions... Continue Reading

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How to JV with Joel

Posted on August 21, 2007 11:02 AM

Everyday I receive emails from people telling me that they have the best product since sliced bread, and asking me to do a joint venture with them. It is physically impossible for me to promote every product that comes my way. In fact, I am becoming more and more selective, making sure that I only share products with my customers if there is great value. Honestly, you wouldn't want to see a lot of the... Continue Reading

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How to Select a Popular Topic

Posted on August 1, 2007 07:42 AM

Deciding on a topic for a blog post isn't always easy. Sometimes, you'll know exactly what you want to write. Other times, you'll struggle for an idea. But there are times when a subject just seems unavoidable. Whenever Apple releases a new product, Nintendo brings out a new game system or Harry Potter hits the news again, it seems as though everyone is writing about the same thing. And of course, those aren't the only... Continue Reading

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777 Firesale Begins Now!

Posted on July 7, 2007 07:07 AM

If you missed out on my Instant AdSense Templates VRE Building System in October of 2006 (we SOLD OUT in under a week), then you missed out on one of the biggest turn-key shortcuts I've ever seen to starting your own online business and receiving monthly paychecks from Google and other income streams. Check this out... Continue Reading

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A Taste of My Own Medicine

Posted on June 26, 2007 12:07 AM

Running your own business and making money online is fun. But if you don't stop to enjoy the blessings that come from having financial freedom... well, what's the point? I've spent the better part of this year setting up shop in Colorado, creating new materials to help you make money, traveling and speaking at seminars, and preparing to shoot the world's first Internet marketing reality show. Let's face. I've been busy! And now I am... Continue Reading

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Enough is Enough

Posted on June 5, 2007 01:08 AM

I can't take it any longer. I've seen a few trends taking place in Internet marketing lately, and I don't think they are right. It's time to take off the gloves because I've got something to say. I'm throwing caution to the wind because I think someone has got to stand up and speak the truth. If I take heat for it, so be it. Here goes... Continue Reading

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My Affiliate Store

Posted on April 18, 2007 12:41 PM

I'm impressed. I don't say that much these days. While on the hunt for the absolute best resources and services that actually help people make money online, I find myself wading through a lot of nonsense. A LOT of nonsense. When a friend told me about a new product called "My Affiliate Store", I had to laugh. Continue Reading

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Doing Something That's Never Been Done

Posted on April 7, 2007 08:39 AM

They say variety is the spice of life. I have to agree. I love variety. It keeps things exciting. It's why you see me doing multiple projects and always coming out with something new. I just can't sit still. (My wife says it is ADD, but I think she is.. Oh! Look at the butterfly!) ;-) Well, you know how I teach people to find a niche and become the expert in that niche by... Continue Reading

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You Too, Can Squidoo

Posted on April 5, 2007 12:34 AM

Work in any industry long enough, and you'll find that there's a knack to it. Get that right and it doesn't matter what else you do, you'll always make money. For retailers, the rule is to treat the customer as king. For racing drivers, speed is king. For Internet publishers, content is king. And for Squidoo publishers? Well, that's a little different. I've been having a lot of fun with my Squidoo lens recently. I've... Continue Reading

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Your Blog is Your Platform

Posted on March 26, 2007 08:14 AM

Everything has changed. I remember when I first discovered computers. I was in high school when Radio Shack came out with their TRS-80 Model I personal computer. I remember going to the store and staring at it... ogling it... feeling the power of its keyboard... Hey, I guess I just wasn't into girls yet. That time came along eventually as well. ;-) Oh, those were the days. Continue Reading

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Naked and Penniless in Washington, D.C.

Posted on March 24, 2007 11:54 PM

I am currently in the Nation's Capitol for an Internet marketing conference and I am the victim of a crime, even a felony. It happened while I slept. I was robbed and left for naked... and didn't even know it until late in the afternoon. Amazingly, there isn't a bruise on my body. Nor have I lost any material possessions. So what happened? Read on... Continue Reading

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An Inspirational Story

Posted on March 19, 2007 11:58 AM

I love to write my own newsletter. It gives me an opportunity to share my thoughts and feelings with you in a very personal way. However, my friend Eric Holmlund has written such a brilliant piece that I have asked him if I can reproduce it in its entirity. Being a great guy, Eric said no problem. With no further ado, here is Eric's post... ---------------------- I want to tell you about a young woman... Continue Reading

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Speaking My Mind

Posted on March 1, 2007 12:04 AM

If you've been reading my blog for a while, you've probably noticed that I tend to say exactly what's on my mind. Sometimes, that will have nothing to do with AdSense or Internet marketing. It might be something to do with my life. It could be something that happened to me. Or it might just be one of my occasional rants brought on by... well, anything really. I'm not what you would call "politically correct... Continue Reading

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The Power of the Blog

Posted on February 23, 2007 12:51 AM

Five days ago, I wrote about my experience with American Furniture Warehouse in Fort Collins, Colorado. It was not a glowing moment for their customer service team. This morning, my home phone rang and my wife informed me that American Furniture Warehouse wanted to speak with Joel Comm. I had been anticipating a call from them. Surely they monitor the web for mention of their name, and just 48 hours after blogging about my experience... Continue Reading

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American Furniture Warehouse - An Open Letter to Jake Jabs

Posted on February 17, 2007 10:13 PM

NOTE! - This issue has been resolved by American Furniture Warehouse customer service as of February 22nd. Please see this blog entry for the rest of the story. We now return to you the initial entry as originally posted... American Furniture Warehouse in Fort Collins, Colorado is officially on my "naughty" list. I write this entry today as an open letter to Jake Jabs, owner of this furniture chain. Since we moved to Colorado this... Continue Reading

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Clutter

Posted on February 9, 2007 11:01 AM

Clutter. Our lives are full of it. And to be honest, I've never experienced more clutter in my life than right now. As I type this, movers are hauling my "stuff" into my new home in Colorado... ... and I can't believe how much stuff there is. I feel like I am being overtaken by boxes and furniture. And just when you think they've brought it all in, there is more. Clutter. Continue Reading

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MySpace Secrets

Posted on January 24, 2007 10:21 AM

I'm sure you've heard the 'buzz' about social networking and Web 2.0. Millions of people have signed up for their own MySpace site, including me! Have you actually discovered how to make *REAL MONEY* with it and generate TONS of free traffic with MySpace and other social networking sites? Recently I managed to get hold of a "private" two-hour telephone conversation featuring two 'under the radar' experts discussing how they are driving BIG traffic and... Continue Reading

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How to Win Friends and Influence People

Posted on November 30, 2006 03:04 PM

If you read yesterday's entry, you'll see that we had a heck of a time getting home from Chicago to OKC. Our flight was cancelled and we ended up rescheduled for an 8:55pm departure. Of course, the flight didn't leave until closer to 9:30 pm. And then we sat parked outside the gate in OKC for 30 minutes waiting for the plane at the gate to leave. All told, it was twelve hours from door... Continue Reading

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Seize the Internet Opportunity

Posted on November 28, 2006 12:38 AM

The information age really does move at the speed of light. Technology is advancing faster than we ever conceived possible. I've been online for 26 years now. In 1980, I bought my first computer, a TRS-80. This machine had 4K of RAM (not 4MB... 4K) and a cassette player that was used as a storage device. There wasn't even a floppy disc drive! I owned a 300 baud modem that I used to dial into... Continue Reading

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Best Buy - Attack of the Blue Shirts

Posted on November 27, 2006 12:00 AM

Alright, we are now headlong into the holiday season, and I wonder... Would it be ok with you if I follow a rabbit trail today? I just want to get something off my chest. It may just end up being instructive, but right now I just need to... um... well... er... rant? Yes, that's it. I need to rant. So, if you aren't interested in my little hissy fit, go ahead and delete this email... Continue Reading

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Give and Take

Posted on October 25, 2006 12:08 AM

We live in a reciprocal Universe. All of us are trained at a very young age to take. Hopefully, we are also trained to give. Give and take. Someone asks you how you are doing... ... and you ask them how they are doing. Someone gives you a gift... ... and you are more likely to give them a gift in the future. Give and take. That's the way the Universe operates. Continue Reading

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Instant AdSense Templates VRE Building System

Posted on October 10, 2006 11:40 AM

It's here. And it's a work of art. Not like a DaVinci or Rembrandt. But a work of art nonetheless. Three months ago I took a survey of my customers and asked many questions related to Internet marketing. In particular, I was interested in what they wanted in a revenue-generating product. Continue Reading

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Tactics or Strategies?

Posted on October 6, 2006 12:25 AM

Hardly a week goes by that you don't hear about the newest/latest/greatest/world's-best-thing-since-sliced-bread ebook, software or member site. I confess, I do like to share quality products and services with my readers, but there are many that I wouldn't touch with a ten foot pole. Why not? Because they aren't in your best interests. Yes, there is money to be made in selling "stuff". And while I have no problem with earning commissions, my reputation is... Continue Reading

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Online Opportunity is Everywhere

Posted on September 27, 2006 01:08 AM

Are you overwhelmed? I don't know about you, but I can get involved in so many projects that I occasionally feel like my brain is going to explode. Someone get the duct tape! The reality of the situation is that there is more opportunity on the web than anyone can possibly grasp. You may already be succeeding online... ... or you may be struggling. I've been both places at various times in my life and... Continue Reading

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Citibank Credit Card Troubles

Posted on August 25, 2006 10:36 PM

Citibank credit cards - I have them in my wallet. Why Citibank? Because these are American Airlines Aadvantage credit cards, and I charge absolutely everything in order to earn as many air miles on American Airlines as possible. I do a lot of traveling and enjoy flying free or upgrading to First Class when I can. But I am really upset with Citibank at the moment. Continue Reading

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Omakase

Posted on July 24, 2006 01:12 AM

Omakase is a Japanese word meaning 'leave it up to us'. It is commonly used in Japanese restaurants for a meal where the chef uses their experience and knowledge to select and prepare the meal for a customer without specific directions. And with the beta launch of Amazon.com's new contextual ad service, Omakase takes on a new meaning. DId you just say, Amazon.com and contextual ad service in the same breath? Yes... yes, I did. Continue Reading

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Are You Finding Everything Okay?

Posted on June 17, 2006 11:37 PM

Everyone has their pet peeves, present company included. Being Saturday, I had to go to the store for a couple different things. I needed to pick up a framed poster at Hobby Lobby and I took my son to Best Buy so he could spend a gift card. At Hobby Lobby, I approached the checkout lanes and found there was only one girl handling all the customers. I took my spot in line behind the... Continue Reading

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How to Fail in Business

Posted on March 26, 2006 01:05 PM

As you may know from my blog, I am currently attending Yanik Silver's Underground Internet Marketing Seminar in Washington, D.C. I'm meeting so many brilliant and fascinating people, and I'm constantly learning more about ways to grow my business, and ultimately help YOU grow your business online! Anyhow, I just got back from lunch at Subway. Subway is NOT my restaurant of choice. I ate there by default. You may like it, but it's blech... Continue Reading

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Dave Lakhani Rips Best Buy a New One

Posted on February 3, 2006 11:47 PM

In November 2005, I saw Dave Lakhani speak for the first time at Armand Morin's Big Seminar. Dave's presentation on how to use press releases to get noticed by the media and as tool to generate traffic really caught my attention. I had the privilege of spending some time with Dave this past weekened in Raleigh, NC, and found out a few things. Not only is he a brilliant PR strategist, but he is a... Continue Reading

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Attending Industry Conferences

Posted on January 10, 2006 11:04 AM

There are many activities one can partake in in order to grow their business. Whether engaging in the creative process, developing product and/or services or executing a long-term vision, all components are critical to success. However, I have found that one activity stands above the others in terms of long-term value to me personally, and to my business. Thus the title of my post. Continue Reading

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Chitika is a winner

Posted on November 3, 2005 11:20 AM

About two weeks ago, I told you about a new advertising service called Chitika. What makes Chitika unique is that they have implemented features which make it completely compatible with AdSense. That means you can run it on the SAME PAGES as AdSense. I have been testing Chitika for these past weeks and I have come to the following conclusion... Continue Reading

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Woot.com

Posted on October 19, 2005 11:09 PM

Clever copy and limited supply is the modus operandi at Woot.com. I wish I had thought of this concept. But I didn't. Instead, I am a customer. Woot.com features one product each weekday. They have a limited supply of these products and they offer tham at a great price. But the coolest part is the witty copywriting that accompanies the product of the day. No reason to copy their text here. It is fresh every... Continue Reading

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Incredible Pizza Warr Acres

Posted on October 3, 2005 11:28 PM

Mary was out of town at a conference yesterday, so I wanted to find something fun for the kids and myself to do together. Last week, I found out that a new place opened up on Northwest Expressway in Warr Acres, OK, where an old Wal-Mart used to be. It is called "Incredible Pizza". I asked a friend about it and was told that they opened up about six months ago. They described it as... Continue Reading

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Arbonne Forums

Posted on September 28, 2005 02:22 PM

Arbonne is one of the fastest-growing multi-level marketing businesses in America. In the past, I have blogged about my experiences with Arbonne. Those posts have received more comments than just about anything else I have written about. So, I have decided it is time for the web to have dedicated Arbonne Forums where consultants and customers can discuss the product and the business opportunity. If you are either, or you are just curious, I invite... Continue Reading

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Tupperware - Just Burp It!

Posted on August 12, 2005 10:58 AM

Tupperware. The word just flows from the mouth like margarine, conjuring images of neighborhood wives gathered around the living room discussing the latest method of food storage and preparation. While the Tupperware Party is still around, the Internet has paved the way for virtual Tupperware parties! And the Tupperware business opportunity to riper than ever. So where do Tupperware consultants go to discuss the ins and outs of the Tupperware business? BurpIt.com, or course! The... Continue Reading

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To Arbonne or Not to Arbonne

Posted on March 29, 2005 06:40 PM

It is true. I am an Arbonne consultant. (Actually, that may be past-tense by the time you read this...) For those unfamiliar with Arbonne, they are a fast-growing company focused on health care and skin care products. They claim the products are all natural and most of the people who try them truly love them. The downside is that they are ridiculously expensive. Still, you get what you pay for. For the record, I have... Continue Reading

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Finger Food

Posted on March 25, 2005 02:20 PM

I love finger food. There's nothing like the simplicity of enjoying cheese sticks and chicken fingers off the platter. But Wendy's has apparantly taken finger food to the next level. SAN JOSE, Calif. Mar 23, 2005 — A woman's meal at a Wendy's restaurant brought a whole new meaning to the term "finger food." The woman bit into a portion of a human finger while eating a bowl of chili Tuesday night at the San... Continue Reading

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Amazon.com Customer Service

Posted on December 31, 2004 12:19 AM

If you haven't shopped at Amazon.com, you probably aren't reading this entry. Let's face it, just about everyone has made a purchase from Amazon.com at some point. But have you ever tried to contact Amazon customer service? I challenge you to find a phone number on the Amazon.com web site. Go ahead. Look. You won't find it. Why not? They don't want you to. Amazon would rather deal with customers via email. But that doesn't... Continue Reading

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My Black Friday Experience

Posted on November 26, 2004 10:15 PM

On Thanksgiving Day, I did what any respectable guy would do. Besides stuffing my face, I took some time to browse the sale papers for Friday's big bonanza. I found the usual suspects. Circuit City, Comp USA, Best Buy and Ultimate Electronics. Even Target's ad got a once over from me. Many of the bargains looked quite appealing, but there was no way in the world I was going to get up at 5:30 am... Continue Reading

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Dialup Accelerator

Posted on August 23, 2004 12:51 AM

It was just like any other day. I booted up my computer and started to check on my web sites. And as happens from time to time, my sites were not coming up quickly or at all. My first thought is that a server is down. I test another server and see that it is not communicating either. Now I start thinking my T1 to the office is down. So I apply the test to... Continue Reading

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Cloning now a reality?

Posted on April 15, 2004 12:07 PM

When I first saw the advertisement for the Godsend Institute, my first thought was "well that was only a matter of time". Along with the smiling, happy faces appearing on the banner ad which I clicked on, the ad presented this text... "When God fails you, come to Godsend. Cloning made simple" The slick web site presents a company with a service on the cutting edge. The Godsend Institute has perfected the art of cloning... Continue Reading

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Too fat for a Whopper?

Posted on January 9, 2004 12:37 PM

Seems like this is the week for wacky stories. Imagine pulling into a Burger King drive-through window and being told, "You are too fat to order a Whopper. Please pull up to the window". Well, that's exactly what happened to some customers thanks to some juvenile hackers. Check this out. Continue Reading

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Day 18: At Home with the Picones

Posted on October 22, 2003 09:57 PM

We did not want to go through the trial of commuting into NYC again today, so we took it nice and easy. We opted for a leisurely lunch at the food court at the mall, the kids did their schoolwork and I had a little playtime on the computer. I haven't said much about Socrates in my blog, but he is having a great time "running with the pack". He's a good dog, except when... Continue Reading

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Day 6: Cleveland Rocks!

Posted on October 10, 2003 09:48 PM

Mary and the kids needed to take some extra time for school today, so I dropped them off at the Cleveland Public Library. I then excitedly drove down the street to the Rock and Roll Hall of Fame. I've always want to visit this place and was thrilled to have the opportunity. The architecture of the building was very cool with a wide open atrium and six levels of exhibits. I only had a couple... Continue Reading

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I'm cancelling MSN!

Posted on September 13, 2003 07:10 PM

I have absolutely HAD it with MSN (ie: Microsoft Network). I need a dial-up service for when I am on the road, so I decided to cancel my Earthlink service just over two years ago and I signed on for two years with MSN at Best Buy. They were offering a $200 store gift card to sign on, so I figured what the heck. My two years is up and I am going to cancel... Continue Reading

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Flash Mobs

Posted on August 4, 2003 10:13 AM

Inspired? Lunacy? Inspired lunacy? You decide. Basically, a group of people (the Flash Mob) plan to gather together for inexplicable reasons at a certain place and time just for the purpose of... for the purpose of... well, there's really no purpose. And therein lies the appeal. Imagine. You are shopping at Best Buy, looking for a the new Norah Jones CD (is there one yet?). You are minding your own business. Suddenly, and without warning... Continue Reading

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File under: "Just shoot me now"

Posted on July 29, 2003 12:25 PM

I decided to go check out the new Aspen Athletic Club that is opening just 1.5 miles away from our house. Mary and I have been talking about joining a club for a while, so I thought I'd stop be on my way to work. The actual club is still being built, but they have a temporary facility set up where they can sell memberships. I don't like long sales pitches and I had more... Continue Reading

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Red River, Day 4

Posted on July 23, 2003 11:17 PM

We got a late start this morning, but isn't that what vacationing is all about? Jenna is so excited about going horseback riding, so we walked to the stable and made a reservation for tomorrow at 10:30 am. She will be riding a black and white horse named Questa. Every time we passed the stable today, she pointed out Questa to all of us. Took a photo of Jenna out front of the lodge. For... Continue Reading

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