Apart from Twitter's own terms of service which prohibit obvious things like harassment, transmitting viruses and spamming other members, there really aren't many rules to the site. You can essentially use Twitter however you like. However, for people and businesses who want to use Twitter successfully (eg: build a following and grow their circle of influence), there are a number of best practices that can be observed. I cover many of these in my book... Continue Reading

There are people who get things in life and there are those who don't, What's the difference? I find that those who get things and make more things happen are unafraid to ask for them. Whether we are talking about making the sale, getting a complimentary upgrade on an airline or getting a date, I find that there is an axiom that rings true across the board... "It never hurts to ask!" Continue Reading

There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do not apply. I encountered Mr. Latter attending to the United Skycap station in LAX today. My associates and I bring our bags to the guy and we go through the regular procedure. "What is your destination?", "Show me your identification" and "How many bags will... Continue Reading

I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely good experience on United a couple days ago and wanted to share it with you. I was traveling to Los Angeles with Joel Ownby and Tim Prince, en route to Yanik Silver's Internet Underground conference in Los Angeles. The three of us board the 737... Continue Reading

I'm in Las Vegas for Affiliate Summit and am looking forward to the a few days of networking and learning. And while I have nothing to say about the conference yet because it hasn't started yet, I do have an experience to share with you. As you know, I enjoy blogging about my customer service experiences... especially the bad experiences. Why do I do this? I place a very high value on customer service and... Continue Reading

Yesterday, I blogged about my experiences with American Airlines Aadvantage desk in regards to a change I needed to make with a ticket. Thanks to everyone who empathized with my plight. It appears I am nowhere near alone. Apparantly, Google is showing me some love. Check this out. Continue Reading

Does American Airlines have good customer service? Once again, I find myself on the "I can't believe this is happening" end of a telephone conversation with a customer service rep. Here's the story. I had booked a flight using reward miles to fly someone from Dallas to Denver in a couple weeks. As it turns out, he is going to drive here a few days early and won't require the initial leg of the flight... Continue Reading

If you read yesterday's entry, you'll see that we had a heck of a time getting home from Chicago to OKC. Our flight was cancelled and we ended up rescheduled for an 8:55pm departure. Of course, the flight didn't leave until closer to 9:30 pm. And then we sat parked outside the gate in OKC for 30 minutes waiting for the plane at the gate to leave. All told, it was twelve hours from door... Continue Reading

I'm blogging from my office PC... only I'm not in my office. I am, in fact, in the American Airlines Admirals Club at D/FW International Airport, awaiting my flight to Oklahoma City. With GoToMyPC, I can login to my office PC from any PC in the world. It's pretty cool stuff! And I must say, the Admirals Club is awfully nice. I'm on a one-time visit pass and am not sure it's worth the annual... Continue Reading

Citibank credit cards - I have them in my wallet. Why Citibank? Because these are American Airlines Aadvantage credit cards, and I charge absolutely everything in order to earn as many air miles on American Airlines as possible. I do a lot of traveling and enjoy flying free or upgrading to First Class when I can. But I am really upset with Citibank at the moment. Continue Reading

We awoke at 8 am so, preparing for our Thanksgiving journey to Chicago. You won't believe how smoothly that journey went. Continue Reading

Friends occasionally ask me which credit card I like to use. I have had dozens of cards over the years. First USA. Citibank. Bank One. Etc, and so forth. I have tried multiple programs. Cashback from Discover. Sharper Image store credit rewards from First USA. General Motors rewards (never did buy another GM vehicle). American Express privileges. And so on. I finally settled on Citibank Aadvantage card as giving me the most bank for my... Continue Reading

How cool would it be to have your own private jet? Shoot, I'd settle for having the money to charter my own private jet! It's such a pain dealing with the major airlines. I hate the cramped cabins, the smell, the uncertainty of flight schedules, dealing with their policies, attempting to book a flight. I just hate it all. Ah, but a private charter jet! Check out this beautiful Cessna... There are those who say... Continue Reading

With the mainstream liberal media attempting to distract the American public by focusing on what is taking place in Iraqi prisons, let's not forget exactly why we are in Iraq and what the war is really all about. Continue Reading

Holy Moses. If this isn't BIG BROTHER attempting to claw away at your privacy with his big hands, I don't know what is. This from the Washington Post. Fliers to Be Rated for Risk Level New System Will Scrutinize Each Passenger, Assign Color Code In the most aggressive -- and, some say, invasive -- step yet to protect air travelers, the federal government and the airlines will phase in a computer system next year to... Continue Reading