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Users Don't All Want The Same Thing
Posted on July 07, 2009
What do users really want? It's a question that publishers ask themselves all the time. We look at the comments our articles receive. We review our stats. We check the... Continue Reading
Customer Service
Dealing With Customer Complaints
Posted on March 14, 2009
You've heard the saying about not being able to fool all the people all the time. You probably also know then that you can't please all the people all the... Continue Reading
Customer Service
Zappos.com Las Vegas Tour
Posted on February 27, 2009
Few Internet companies have succeeded in seizing mindshare more than Zappos.com. One of the truly great ecommerce success stories, Zappos has built an incredible brand based on a culture-centric philosophy... Continue Reading
Internet Business
Can I Ask You A Question?
Posted on November 29, 2008
Whenever I attend a conference I always try to listen to as many of the other speakers' talks as possible. I can't think of a single talk that hasn't taught... Continue Reading
Customer Service
Skyguy the Bag Handler
Posted on March 31, 2008
There are those who start at the bottom of a company with the aspiration to rise to the top, and there are those for whom the words upwardly mobile do... Continue Reading
Customer Service
Flying the Friendly Skies
Posted on March 29, 2008
I'm not a big fan of the major airlines. In fact I have written several entries that demonstrated poor customer service by United and American. However, I had a uniquely... Continue Reading
Customer Service
A Visit to Qdoba
Posted on January 08, 2008
Before we left Oklahoma, we used to eat at Moe's, a tex-mex fast food joint. It was pretty good. I especially liked the way they trained their staff to yell... Continue Reading
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INFORMATION
Joel Comm is an Internet entrepreneur who has been online for over 20 years. In 1995, Joel launched WorldVillage.com, a family-friendly portal to the web which enjoys thousands of visitors each day. Joel is the co-creator of ClassicGames.com, which was acquired by Yahoo! in 1997, and now goes by the name Yahoo! Games. Since then, Joel's company, InfoMedia, Inc., has launched dozens of web sites which offer online shopping, free stuff, website reviews and more. Joel is the author of many popular books, including the NY Times Best-Seller, The AdSense Code. He regularly makes appearances at Internet marketing conferences and seminars.-
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